With rising costs that threaten to erode profit margins, billing organizations are constantly looking for ways to decrease expenditures without sacrificing customer satisfaction. Companies that incur significant expenses associated with the delivery of recurring bills are fully aware of the cost savings to be had by offering e-bills (electronic representations of bills) in lieu of the traditional paper bills. This white paper is intended to be thought provoking and offer ideas and considerations for driving paperless adoption. It discusses best practices, what to look for in an electronic billing and payment (EBP) provider, and suggestions for creating a business case for e-bills.

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