| White Papers |
To request a white paper, please choose from the list below.
Current white papers available for request: |
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| | Financial Institutions and Social Media - In the span of a few short years, social websites such as Facebook, YouTube and Twitter have attracted millions of users. The use of social websites has become a part of many consumers’ everyday lives, making them a channel financial institutions can no longer ignore. More ··> |
| | Ten Best Practices for Developing a Successful Onboarding Program - This white paper explores why the onboarding process is so critical and presents ten best practices Fiserv identified through a study of five super-regional banks. The onboarding processes evaluated in this study encompass the account opening, online banking, bill payment enrollment and activation processes. These best practices provide banks and credit unions with a roadmap to evaluate and strengthen existing practices resulting in improved financial performance for your organization. More ··> |
| | New Research Reveals Untapped Market for Mobile Banking Among Offline Consumers - Many institutions have implemented mobile banking merely as an extension of their online channel. In fact, customers must be enrolled in online banking before they can even gain access to the mobile channel. This approach overlooks an important segment of the banking public: The estimated 55 million non-online-banking households in the U.S. Results in this new research paper suggest that financial institutions should pay more attention to this non-online-banking consumer segment as a potential target audience for their mobile banking services. More ··> |
| | How to Achieve a Compelling ROI from Mobile Financial Services - In the current economic downturn, it is more important than ever to adopt an enterprise-wide mobile financial services strategy that will provide a significant return on investment, while enhancing the banking experience of your customers and reducing channel costs. This new E-Banking white paper makes the business case for adopting an enterprise-wide mobile financial strategy focused on enhancing the banking experience of customers, reducing channel costs and securing a significant return on investment from mobile financial services. More ··> |
| | Bill Pay Longevity and Lifetime Value Study - Although online bill pay is now mainstream (in 2008, over 31 million households made over 2.3 Billion online bill payments via their financial institution), many financial institutions still do not recognize how this important investment that can be leveraged and maximized to drive key metrics. This white paper describes a new analytic study that isolates and quantifies the value of the online bill pay channel to a top 10 financial institution, in terms of driving higher profit and reducing customer churn. More ··> |
| | Consumer Study to Help Define the Ideal Online Banking Experience - In November 2007, the Fiserv User Experience (UX) Design Team partnered with Lextant, an interactive design agency in Columbus, Ohio, to conduct an in-depth ethnographic study of individual online banking and bill pay users. This research initiative investigated the attitudes, goals, behaviors and needs of consumers who currently use online banking and bill pay services. More ··> |
| | Payments Issues Facing Small to Mid-Sized Financial Institutions - Financial institutions with less than $5 billion in assets are constantly facing pressure from larger institutions and peer competitors. Currently, payment channel changes are also adding to that pressure. Though paper-based presentment is approaching its sunset, the landscape is not all dark. In fact, reports on the success of remote deposit capture suggest it is the dawn of considerable opportunity for banks of all sizes. This paper provides insight into the electronic/image payment changes that financial institutions should be adopting now… More ··> |
| | The E-Bill Effect: The Impact on Customer Attrition - Many banks have an immediate opportunity to substantially increase customer satisfaction and lower attrition among their customer base through a relatively modest investment. This paper explores how consumer adoption of e-bill also provides quantifiable benefit to the financial institution as well in terms of lower attrition, higher balances, and additional products. More ··> |
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